B & Z Heating & Air, Inc. Privacy Policy
Effective Date: 12.16.2025
B & Z Heating & Air (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”), use our services, or interact with us in any manner.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, and other contact details you provide.
- Automatically Collected Information: IP address, browser type, device type, cookies, and usage data related to our website.
- Transaction Information: Details of purchases or services requested.
- Communication Data: Messages, emails, or customer service interactions.
2. Information We Collect from Other Sources
From time to time, we may collect information about you from other sources, including:
- Corporate affiliates
- Marketing vendors
- Survey providers
- Data enhancement services
- Data brokers
- Other websites and services
- Social media platforms
- Conferences and industry events
We use this information to supplement the data we collect directly or automatically in order to improve our services, analytics, advertising, and provide more relevant experiences.
When you interact with us on social media (e.g., LinkedIn, Meta), including liking or following our pages, tagging us, or sharing our content, we may collect your username and related engagement data.
Customers can text HELP for support or more information and STOP to unsubscribe at any time.
3. How We Use Your Information
We may use the information we collect to:
- Provide, operate, and maintain our website
- Improve and personalize user experience
- Understand website usage and performance
- Develop new products and services
- Communicate updates, support, and marketing messages
- Send emails and notifications
- Prevent fraud and ensure security
- Share aggregated demographic data (not personally identifiable)
We do not sell or disclose personal or mobile information for marketing purposes without prior authorization.
We may share data with service providers who assist in operating our business. These providers are required to keep your information confidential and use it only as necessary to perform their services.
We may also disclose information when required by law, to prevent fraud or harm, or in connection with a business transfer or sale.
4. Third-Party Vendors and Corporate Affiliates
We work with trusted partners to operate and improve our services, including:
- Hosting providers
- Payment processors
- Analytics providers
- Marketing partners
- Customer support services
All partners are contractually required to protect your information and use it only for authorized purposes.
5. Log Files
We use standard log files that collect information such as IP addresses, browser type, ISP, date/time stamps, referring pages, and click activity. This data is not linked to personally identifiable information and is used for analytics and site improvement.
6. Cookies and Web Beacons
We use cookies to store visitor preferences and track website usage to improve user experience. You may disable cookies through your browser settings.
7. Advertising & Analytics
Third-party services may use cookies and tracking technologies to measure advertising effectiveness and improve user experience.
We may work with:
- Google Ads & YouTube Ads
- Google Analytics
- Meta (Facebook & Instagram)
- Microsoft Advertising
These third parties operate under their own privacy policies.
8. Messaging Terms and Conditions
We may collect opt-in consent verbally or online.
Customers may opt in to receive SMS messages related to:
- Appointment reminders
- Service updates
- Billing notifications
- Surveys
Message frequency may vary. Message and data rates may apply. Customers may reply STOP to unsubscribe or HELP for assistance.
Consent is not a condition of purchase.
9. Protection of Mobile Information
We do not sell, rent, or share mobile opt-in data for marketing purposes. Information is used only for communication related to B & Z Heating & Air services.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.
11. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. Verification may be required.
12. Contact Information
B & Z Heating & Air
15313 South 70th Court
Orland Park, Illinois 60462
(708) 912-9017
13. California Privacy Rights (CCPA / CPRA)
California residents have rights to:
- Know what personal data is collected
- Request deletion or correction
- Opt out of data sharing (we do not sell data)
- Non-discrimination for exercising rights
We honor Global Privacy Control (GPC) signals where applicable.
14. Data Retention
We retain personal data only as long as necessary for business, legal, or operational purposes.
15. Acceptance
By using our website or services, you acknowledge and agree to this Privacy Policy.